Upgrade BB account to Extra?
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Upgrade BB account to Extra?
09-09-2010 11:13 AM
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What would be the differences please? I'm Market3 & currently on a monthly contract, with a wifi router.
Thanks.
Re: Upgrade BB account to Extra?
09-09-2010 11:48 AM
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Kitz hasn't been updated for Extra but compare Premium to BBYWO2 here.
Our information on Extra can be found here, BBYWO2 is here and our traffic prioritisation guide is here.
Re: Upgrade BB account to Extra?
09-09-2010 11:58 AM
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Extra isn't cheaper, it'll be £17.99/month, so maybe I should just buy some extra GB on BBYWO2?
I did see the 'shaping profiles' & traffic priority pages but they were a bit 'too much', so I thought I'd as for advice.
How would the changeover affect BBC iPlayer useage? Will I still be on a monthly contract?
Re: Upgrade BB account to Extra?
09-09-2010 12:22 PM
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Re: Upgrade BB account to Extra?
09-09-2010 12:34 PM
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Quote I'm Market3
Then surely Extra is £11.99
Edit: Sorry I meant £11.49
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upgrade BB account to Extra?
09-09-2010 12:36 PM
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iPlayer is classed as streaming which runs at line speed on both packages.
Re: Upgrade BB account to Extra?
09-09-2010 12:45 PM
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Change My Product says:
Estimated speed: 6.5Mb
£11.49 for next 3 billing months then £17.99 per month thereafter
60GB Usage Allowance
However it doesn't make clear the contract length - could you clarify & point out the T&Cs regarding this please
Re: Upgrade BB account to Extra?
09-09-2010 12:54 PM
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This https://www.plus.net/support/broadband/products/low_cost_areas.shtml makes the pricing clear
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upgrade BB account to Extra?
09-09-2010 12:56 PM
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Re: Upgrade BB account to Extra?
09-09-2010 1:05 PM
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I would have hoped someone could point out WHERE in the T&Cs the contract length regarding changing product might be? Do any Plusnet staff actually know, as Ben didn't appear to know the price of different products.
Re: Upgrade BB account to Extra?
09-09-2010 1:25 PM
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There is nothing in the T's & C's that covers a point as specific as you mention. The applicable section is #19:
Quote Once we have provided the service, you may tell us to stop providing it at any time by giving us 10 days' written notice
Re: Upgrade BB account to Extra?
09-09-2010 1:41 PM
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Quote from: Ben Sorry, could you please let me know where I've mis-quoted a product price?
Quote from: Ben Extra is cheaper than BBYWO2 on a market 3 exchange, sorry I should have been clearer.
Is Extra cheaper than BBYW02 on a M3 exchange - normal price of Extra is £17.99/month, is it not? (It is only cheaper for 3 months while on special offer?)
Quote from: Ben There is nothing in the T's & C's that covers a point as specific as you mention. The applicable section is #19:
Quote Once we have provided the service, you may tell us to stop providing it at any time by giving us 10 days' written notice
I am not attempting to get into an arguement here - I want accurate customer service. I want to know what the T&Cs regarding contract length would be if I changed my Plusnet product. Surely that isn't a difficult question? Perhaps you would do me the courtesy of asking someone more senior than yourself what the answer is - how long would my contract term be? It is a month currently.
Re: Upgrade BB account to Extra?
09-09-2010 1:44 PM
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As in my previous quote, the cancellation notice period is 10 days. This is regardless of a product change.
Re: Upgrade BB account to Extra?
09-09-2010 1:46 PM
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Quote from: Ben The normal price for Extra on a market 3 exchange is £11.49 per month, ongoing.
As in my previous quote, the cancellation notice period is 10 days. This is regardless of a product change.
So why does my 'Change my product' say
Quote Change My Product says:
Estimated speed: 6.5Mb
£11.49 for next 3 billing months then £17.99 per month thereafter
60GB Usage Allowance
as per post 6?
Re: Upgrade BB account to Extra?
09-09-2010 2:21 PM
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I have checked your account on our systems and it does show market 1, so the change product tool is showing the correct information. I have also put your telephone number in here and here and they both say market 1 too
You said you were sure you were on market 3. Where did you get that info from?
Jojo
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