Upcoming price Increase, can I leave my Plusnet contract for free?
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Re: Upcoming price Increase, can I leave my Plusnet contract for free?
19-05-2017 3:58 PM
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@very452001 wrote:
Just to summarise and clarify, how much will I be paying if i leave plusnet and do not move to a new provider?
If you're leaving due to notice of the price rises, there would be no early termination fees, however if you opt to have the line ceased, the £30 cessation charge would be applicable.
@very452001 wrote:
Can I get a refund on my line rental saver if taken this route?
I'm afraid I can't advise anything further than the advice already given on this side of things. I would recommend discussing this further with our Customer Options Team on 0800 013 2632 (Selecting the option for thinking of leaving)
Re: Upcoming price Increase, can I leave my Plusnet contract for free?
19-05-2017 10:05 PM
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I contacted plusnet and they said different to what you said. They said in the email I have to pay £72.16 not £30 and I wont get my line rental saver refund until I move to a new provider.
What is going on?
Re: Upcoming price Increase, can I leave my Plusnet contract for free?
20-05-2017 9:50 AM
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@very452001 The part about the charges is incorrect and checking your account the contract has been removed.
With regards to the line rental saver I've sent off a e-mail asking what the process is on this.
Re: Upcoming price Increase, can I leave my Plusnet contract for free?
23-05-2017 11:07 AM
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You MUST call Plusnet & speak to accounts & billing. I've been with Plusnet for 5 years & I just called about the price rises. I've paid my line rental saver early so I've saved that increase (it doesn't start until my present deal expires) & I've been offered a GENEROUS REDUCTION in the cost of my fibre unlimited broadband. Therefore, instead of an increase my monthly bill has gone DOWN!.
As ever great service from PN & A**, the guy I dealt with, couldn't have been more helpful & cheerful. Many thanks
Re: Upcoming price Increase, can I leave my Plusnet contract for free?
23-05-2017 1:31 PM
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Happy to hear you're had a positive experience.
Just to clarify, the number to call would be our Sales & Retentions (Customer Options) team on 0800 013 2632.
They're in the best position to help.
Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays
Re: Upcoming price Increase, can I leave my Plusnet contract for free?
23-05-2017 8:45 PM
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Hi any latest updates?
Re: Upcoming price Increase, can I leave my Plusnet contract for free?
24-05-2017 8:32 AM - edited 24-05-2017 8:36 AM
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Re: Upcoming price Increase, can I leave my Plusnet contract for free?
24-05-2017 8:48 AM
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Does it really matter taking out a 18/24 month contract when in 12 months time (or even less) the line rental prices will probably be increased and you can eiither leave without penalty or re-negotiate?
Re: Upcoming price Increase, can I leave my Plusnet contract for free?
24-05-2017 10:07 AM - edited 24-05-2017 10:07 AM
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yeah, I did have that thought also......
Re: Upcoming price Increase, can I leave my Plusnet contract for free?
24-05-2017 11:28 AM
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Yes, I happily took out a new contract, based both on price & my previous experiences with PN, particularly their superb technical support. My last OR line fault some 9 months ago was fully resolved within 48 hours.
24-05-2017 1:07 PM - edited 24-05-2017 1:14 PM
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@very452001 Sorry for the delayed response.
I've checked with a colleague and you should have been offered a refund of the LRS there and then.
Apologies for any inconvenience caused.
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