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Unwanted router
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Unwanted router
20-10-2010 6:02 PM
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Hi, hope some one can help.
I raised a support ticket (36076141) for slow speeds. I had a voice mail from support telling me they were sending a router out.
I replied saying I didn't need a router as I have three already, and wanted to carry out some tests my end so the order was canceled but today I have received the router.
Do you want it back, do I keep it? I don't want to pay for something I didn't order, the ticket said no payment had been taken.
As my speed has improved I am about to close the ticket, so wondered what to do with my "new" router.
I raised a support ticket (36076141) for slow speeds. I had a voice mail from support telling me they were sending a router out.
I replied saying I didn't need a router as I have three already, and wanted to carry out some tests my end so the order was canceled but today I have received the router.
Do you want it back, do I keep it? I don't want to pay for something I didn't order, the ticket said no payment had been taken.
As my speed has improved I am about to close the ticket, so wondered what to do with my "new" router.
Message 1 of 9
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8 REPLIES 8
Re: Unwanted router
21-10-2010 10:59 AM
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Message 2 of 9
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Re: Unwanted router
21-10-2010 11:01 AM
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except he received it
Message 3 of 9
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Re: Unwanted router
21-10-2010 11:02 AM
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I did read that Jim, there's no log on the account of one being dispatched (this is automated and done via account components, hence the confusion) I'll be ringing this customer for clarification.
turbostream,
This is becoming confusing as I can't see a record of an order. I'll dispatch a returns bag for you to send it back to us.
turbostream,
This is becoming confusing as I can't see a record of an order. I'll dispatch a returns bag for you to send it back to us.
Message 4 of 9
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Re: Unwanted router
21-10-2010 5:05 PM
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Hi Adam
Thanks for the reply. I will return it when the bag lands.
Regards
Adrian
Thanks for the reply. I will return it when the bag lands.
Regards
Adrian
Message 5 of 9
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Re: Unwanted router
22-10-2010 11:41 AM
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Message 6 of 9
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Re: Unwanted router
27-10-2010 7:57 PM
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Bag now received, will try and post back this week.
Just got to find time to get to the post office before they shut.
Adrian
Just got to find time to get to the post office before they shut.
Adrian
Message 7 of 9
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Re: Unwanted router
28-10-2010 9:40 AM
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Message 8 of 9
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Re: Unwanted router
28-10-2010 3:15 PM
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Router now on way back to your good selves. Posted this afternoon.
Message 9 of 9
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