Unsure of contract length
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Unsure of contract length
08-05-2017 11:47 AM
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Hello,
I'd like to know how much of my contract length is left please.
I can see a date in my account summary but I'm not sure if it was a 12 month or 18 month contract that I agreed to.
Many thanks
Re: Unsure of contract length
08-05-2017 12:50 PM
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Only way I know of is to start the Product Change wizard in your portal electing to keep everything the same as you have then on pg3 at the bottom of the screen it will tell you how many months you have left in your contract. Just close the Product Change page then without making any changes.
Re: Unsure of contract length
08-05-2017 3:21 PM
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Re: Unsure of contract length
08-05-2017 3:25 PM
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Yes that does help.
Thank you very much Anoush.
Re: Unsure of contract length
08-05-2017 3:43 PM
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Re: Unsure of contract length
12-05-2017 10:56 AM - edited 12-05-2017 10:57 AM
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I know elsewhere you've "passed upwards" the suggestion of making contract end date available under account details ... but I suspect some decision maker can only see the cost of implementing the facility ... but not the cost of you and other agents soending time dealing with individual requests.
Is the cost of such effort recognised in the decision not to implement a change here?
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Re: Unsure of contract length
15-05-2017 4:50 PM
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Re: Unsure of contract length
01-06-2017 9:30 AM
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I too have this problem, not being able to remember the date my contract ends. I'm fairly sure it was a 12 month contract but would like to check.
The reason Plusnet don't want customers to have this information is fairly obvious, surely? They want people to fall for the outrageous increase in price the add at the end of the fixed contract.
Re: Unsure of contract length
01-06-2017 2:46 PM
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Re: Unsure of contract length
20-07-2017 1:49 PM
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I was wondering if someone could pass me on this info as well.Scoured the site and emails but cannot find anywhere.
Re: Unsure of contract length
20-07-2017 5:30 PM
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Welcome to the community forums @Chief.
I've confirmed your contract expiry date via your account here: https://www.plus.net/wizard/?p=view_question&id=154090454
I hope this helps.
Re: Unsure of contract length
07-08-2017 1:31 PM
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I would also like to know this please, if you could help me out it would be much appreciated
Thanks
Re: Unsure of contract length
07-08-2017 3:30 PM
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Cheers HarryB.
Re: Unsure of contract length
08-08-2017 8:56 AM
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@quish wrote:
I would also like to know this please, if you could help me out it would be much appreciated
That's confirmed for you here: https://www.plus.net/wizard/?p=view_question&id=155282980
Re: Unsure of contract length
08-08-2017 12:24 PM
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Could you also advise me of my contract length please
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