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Unsure of contract length

sp1ke
Grafter
Posts: 76
Thanks: 2
Registered: ‎21-03-2013

Unsure of contract length

Hello,

 

I'd like to know how much of my contract length is left please.

I can see a date in my account summary but I'm not sure if it was a 12 month or 18 month contract that I agreed to.

 

Many thanks

15 REPLIES 15
southerner
Aspiring Pro
Posts: 632
Thanks: 65
Fixes: 1
Registered: ‎27-11-2013

Re: Unsure of contract length

Only way I know of is to start the Product Change wizard in your portal electing to keep everything the same as you have then on pg3 at the bottom of the screen it will tell you how many months you have left in your contract. Just close the Product Change page then without making any changes.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Unsure of contract length

Hi there @sp1ke

 

I've raised a support ticket on your account with this information on it.

 

You can view the ticket here

 

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
sp1ke
Grafter
Posts: 76
Thanks: 2
Registered: ‎21-03-2013

Re: Unsure of contract length

Yes that does help.

 

Thank you very much Anoush.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Unsure of contract length

No problems, if I can help with anything else just let me know.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Townman
Superuser
Superuser
Posts: 22,921
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: Unsure of contract length

@Gandalf,

I know elsewhere you've "passed upwards" the suggestion of making contract end date available under account details ... but I suspect some decision maker can only see the cost of implementing the facility ... but not the cost of you and other agents soending time dealing with individual requests.

Is the cost of such effort recognised in the decision not to implement a change here?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Unsure of contract length

Hey Townman,

I'll pass on the feedback but I can't guarantee a change I'm afraid.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dozydave
Dabbler
Posts: 22
Registered: ‎23-07-2016

Re: Unsure of contract length

I too have this problem, not being able to remember the date my contract ends. I'm fairly sure it was a 12 month contract but would like to check.

The reason Plusnet don't want customers to have this information is fairly obvious, surely? They want people to fall for the outrageous increase in price the add at the end of the fixed contract.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Unsure of contract length

Hi @dozydave, I've raised a ticket on your account to confirm your contract end date for you. You can view this Here.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
Chief
Hooked
Posts: 7
Registered: ‎20-07-2017

Re: Unsure of contract length

I was wondering if someone could pass me on this info as well.Scoured the site and emails but cannot find anywhere.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Unsure of contract length

Welcome to the community forums @Chief.

 

I've confirmed your contract expiry date via your account here: https://www.plus.net/wizard/?p=view_question&id=154090454

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
quish
Dabbler
Posts: 16
Registered: ‎01-03-2014

Re: Unsure of contract length

I would also like to know this please, if you could help me out it would be much appreciated

 

Thanks

Chief
Hooked
Posts: 7
Registered: ‎20-07-2017

Re: Unsure of contract length

Cheers HarryB.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Unsure of contract length


@quish wrote:

I would also like to know this please, if you could help me out it would be much appreciated

That's confirmed for you here: https://www.plus.net/wizard/?p=view_question&id=155282980

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Joann87
Newbie
Posts: 1
Registered: ‎08-08-2017

Re: Unsure of contract length

Could you also advise me of my contract length please