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Unpaid bill, customer of mine trying to make payment to plusnet

TimeRider
Grafter
Posts: 84
Registered: 12-07-2013

Unpaid bill, customer of mine trying to make payment to plusnet

Note to plusnet, my account is fine, this refers to another customer!

 

Hi, a client of mine was out of the country for a bit, and on returning called plusnet as had fallen behind on payments. He was to make payment once his wages went into the bank (which should have been in), and today tried making payment but found he cannot login to his account.

He was out of contract as far as I am aware, how can he pay and restore service?

Any advice?

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Unpaid bill, customer of mine trying to make payment to plusnet

Did they try at www.plus.net/pay ?

 

If you have their username to hand, would you mind dropping me a PM with it If they're still having problems with this.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
TimeRider
Grafter
Posts: 84
Registered: 12-07-2013

Re: Unpaid bill, customer of mine trying to make payment to plusnet

Hi HarryB,

He managed to make payment and get things sorted, thanks for your reply Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Unpaid bill, customer of mine trying to make payment to plusnet

Glad to hear that was sorted. Please pass on my apologies for any inconvenience they experienced.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team