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Unlimited price

theblue
Dabbler
Posts: 11
Registered: 01-08-2007

Unlimited price

Hi, I've just changed to unlimited because i keep getting messages regarding usage.
What price should i be paying?

My account summary says:-
24/01/2012 BP00820765 Plusnet Unlimited £11.99(monthly)
Broadband & Home Phone products
Plusnet Unlimited  £11.99
No Home Phone product


This email you just sent says;-
Your product change is now complete, here are the details:
Broadband Product Plusnet Unlimited
Monthly Subscription £25.42
This is your account type and monthly subscription.
 

The Help assistant message says :-
As per our conversation i can confirm i have arranged for your account to be changed to the unlimited package at £21.99

What are you charging me?Huh


Regards,

Chris H
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Unlimited price

Hi theblue,
I'll send a ticket from your account to confirm the details of the account type.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
theblue
Dabbler
Posts: 11
Registered: 01-08-2007

Re: Unlimited price

Thanks.
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Unlimited price

I don't know where £11.99 came from, but the other two prices are pretty much the ones shown below depending on which BT market exchange you are connected to -
The_10th
Grafter
Posts: 1,093
Thanks: 2
Registered: 08-04-2007

Re: Unlimited price

You will probably find that you have an offer from the COT that will last 12 months and have to call back if you're paying the £11.99 that is.
Edit: Just been thinking about the 'Unlimited' package; seems that is becoming more frequent recently and would be interested if Plusnet would be bringing this or similar back without going via the COT given the competition for market share?
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Unlimited price

It's OK I've sent the OP a ticket to clarify the specific deal they've been given.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
The_10th
Grafter
Posts: 1,093
Thanks: 2
Registered: 08-04-2007

Re: Unlimited price

PN 'Extra' allows those on market 2 and 3 to get the same price of £11.49 but do any other products like 'Unlimited' treat prices for market 2 and 3 to be the same product price?
Highlighted
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Unlimited price

Hi The 10th,
Only our current products would have the cheaper market 2 prices applied.
Jojo Smiley