cancel
Showing results for 
Search instead for 
Did you mean: 

Unlimited for Existing Customers?

WhereInSussex
Dabbler
Posts: 19
Registered: ‎19-10-2012

Unlimited for Existing Customers?

Hi
I pay £19.99 a month on "Extra Fibre" which I started a contract for last November.  I notice shortly after you introduced an identical product for the same price, but with no usage limits.
Can I transfer to this product, or will I have to start a new 18 month contract with you?
Thanks
3 REPLIES
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Unlimited for Existing Customers?

You can change but it will start a new 18 month contract.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
RPMozley
Aspiring Pro
Posts: 1,119
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: Unlimited for Existing Customers?

Just to add to what w23 has said, it might be a good idea to contact "Customer Options" and see if they can offer you something towards what you're looking for. (i.e. Unlimited & stay on current contract length)
That's RPM to you!!
WhereInSussex
Dabbler
Posts: 19
Registered: ‎19-10-2012

Re: Unlimited for Existing Customers?

Thanks, will do that to see if they can....  if they won't then it makes choosing if I should stay with Plusnet after 18 months a lot easier!