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Unlimited fibre extra includes evening and weekends calls ?

gromittz
Grafter
Posts: 73
Thanks: 1
Registered: ‎31-07-2007

Unlimited fibre extra includes evening and weekends calls ?

As per the title..
I've recently changed packages from adsl to fibre and my latest bill shows the correct broadband cost and the correct line rental cost, but also an additional call package cost for evening and weekends.
I was under the impression evening and weekends call were included as part of the fibre broadband charge as stated on the products page.
Is this because the phone and calls packages are billed in arrears or have I been incorrectly charged twice for a call package ?
4 REPLIES
catelliott
Grafter
Posts: 242
Thanks: 1
Registered: ‎05-02-2015

Re: Unlimited fibre extra includes evening and weekends calls ?

Hi promod,
Can you PM me your username and I'll look into this for you? Having some problems locating your account (it's possible my magic account locator is a bit broken Cheesy)
gromittz
Grafter
Posts: 73
Thanks: 1
Registered: ‎31-07-2007

Re: Unlimited fibre extra includes evening and weekends calls ?

Thanks Cat.. PM sent
Plusnet Help Team
Plusnet Help Team
Posts: 6,129
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Unlimited fibre extra includes evening and weekends calls ?

It looks like the change didn't process properly. I've sorted it for next month and refunded you the £2 that was charged incorrectly.
It should be in your account within the next 5 to 10 working days.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gromittz
Grafter
Posts: 73
Thanks: 1
Registered: ‎31-07-2007

Re: Unlimited fibre extra includes evening and weekends calls ?

Thanks Matthew  Smiley