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Unlimited fibre extra includes evening and weekends calls ?
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Unlimited fibre extra includes evening and weekends calls ?
05-07-2015 1:38 PM
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As per the title..
I've recently changed packages from adsl to fibre and my latest bill shows the correct broadband cost and the correct line rental cost, but also an additional call package cost for evening and weekends.
I was under the impression evening and weekends call were included as part of the fibre broadband charge as stated on the products page.
Is this because the phone and calls packages are billed in arrears or have I been incorrectly charged twice for a call package ?
I've recently changed packages from adsl to fibre and my latest bill shows the correct broadband cost and the correct line rental cost, but also an additional call package cost for evening and weekends.
I was under the impression evening and weekends call were included as part of the fibre broadband charge as stated on the products page.
Is this because the phone and calls packages are billed in arrears or have I been incorrectly charged twice for a call package ?
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Re: Unlimited fibre extra includes evening and weekends calls ?
06-07-2015 11:12 AM
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Hi promod,
Can you PM me your username and I'll look into this for you? Having some problems locating your account (it's possible my magic account locator is a bit broken :D)
Can you PM me your username and I'll look into this for you? Having some problems locating your account (it's possible my magic account locator is a bit broken :D)
Message 2 of 5
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Re: Unlimited fibre extra includes evening and weekends calls ?
06-07-2015 6:35 PM
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Thanks Cat.. PM sent
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Re: Unlimited fibre extra includes evening and weekends calls ?
06-07-2015 7:06 PM
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It looks like the change didn't process properly. I've sorted it for next month and refunded you the £2 that was charged incorrectly.
It should be in your account within the next 5 to 10 working days.
It should be in your account within the next 5 to 10 working days.
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Re: Unlimited fibre extra includes evening and weekends calls ?
06-07-2015 7:19 PM
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Thanks Matthew
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