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Unlimited fibe to fibre extra.

newagetraveller
Aspiring Pro
Posts: 456
Thanks: 61
Registered: ‎03-08-2012

Unlimited fibe to fibre extra.

Wasn't sure where to ask this, however, I am presently on 40/10 unlimited fibre. My minimum contract term expires in April.

I would like to possibly change, before then, to 80/20 (fibre extra). Will it be just a matter of contacting COT to see what they can offer and if acceptable make the change before April? Obviously I will have to agree another minimum term if I want a good offer.

13 REPLIES
Pete11
Seasoned Pro
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Registered: ‎17-02-2017

Re: Unlimited fibe to fibre extra.

I'm in the same boat so to speak. My contract ends at the beginning of March and thinking of upgrading to 80/20. I'm hoping this can be done for 12 month contract starting in March.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Moderator
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Re: Unlimited fibe to fibre extra.

Moderator's note:

Moved to My Account/ Billing where it may be better served.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

newagetraveller
Aspiring Pro
Posts: 456
Thanks: 61
Registered: ‎03-08-2012

Re: Unlimited fibe to fibre extra.

I used chat Pete and they were able to sort a new, v. good deal for me. Upgrade happening tomorrow.😀

So I've answered my own question too without any "expert" input.

No idea why this was moved to billing and accounts, neither of which are relevant.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Unlimited fibe to fibre extra.

I'm glad to hear you're sticking with us and upgrading your package. Thumbs Up

Let us know how it goes when the speed changes goes through.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Pete11
Seasoned Pro
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Registered: ‎17-02-2017

Re: Unlimited fibe to fibre extra.


newagetraveller wrote:

I used chat Pete and they were able to sort a new, v. good deal for me.


Nice one. I think I'll do the same and see where it leads nearer the time.  Thumbs Up

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
newagetraveller
Aspiring Pro
Posts: 456
Thanks: 61
Registered: ‎03-08-2012

Re: Unlimited fibe to fibre extra.

Should have left well alone.Angry On 40/10 I was getting 37+ down and 9+ up.

Now on 80/20 it's 5.43 down and 14.01 up according to BT Wholesale speed test.

I've taken a screenshot, how do I post in on here?

 

 

Community Veteran
Posts: 1,632
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Registered: ‎13-08-2015

Re: Unlimited fibe to fibre extra.

What speeds were you expecting? Did you check what your line is capable of on the DSL checker?

newagetraveller
Aspiring Pro
Posts: 456
Thanks: 61
Registered: ‎03-08-2012

Re: Unlimited fibe to fibre extra.

Well, I was at least expecting the same as on the 40/10 package!Roll eyes

That DSL checker states -

VDSL Range A clean High 80, low 66.6 down. High 20, low 19 up.

VDSL Range B impacted High 80, low 59.4 down. high 20, low 18.6 up.

Community Veteran
Posts: 1,632
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Registered: ‎13-08-2015

Re: Unlimited fibe to fibre extra.

Looks like you should be getting very good speeds.

What speeds are showing on the Help Desk tab in the router?

Is the router plugged into the master socket? 

Is it a filtered master socket?

Have you tried plugging it into the hidden test socket?

newagetraveller
Aspiring Pro
Posts: 456
Thanks: 61
Registered: ‎03-08-2012

Re: Unlimited fibe to fibre extra.

Thanks for the input, Mustrum. Some sort of anamoly? It seems to have settled down now. At this moment getting 74 down and 18+ up.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Unlimited fibe to fibre extra.

Glad it appears to have now settled @newagetraveller

 

Let us know if you have any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Pete11
Seasoned Pro
Posts: 856
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Registered: ‎17-02-2017

Re: Unlimited fibe to fibre extra.

Well, been on chat and a deal was done to renew contract for upgrade. Well pleased with result.  Thumbs Up

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Unlimited fibe to fibre extra.

Great to hear @Pete11 Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team