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Unlimited Fibre contract renewal

colbrad
Rising Star
Posts: 80
Thanks: 10
Registered: ‎17-12-2009

Unlimited Fibre contract renewal

Long time Plusnet / Madasafish customer here.
My broadband (Unlimited Fibre) and line rental contract is coming to an end on 1st July 2023.
I currently pay £27.44, per month and this reverts to non discounted amount of £47.76 out of contract.

The Plusnet email invited me to 'Renew my contract now' for slightly less money than I currently pay. However I get the error message: 'Sorry the offer you clicked on is no longer available' and only provides an option to continue on my current package or upgrade to Full Fibre.
Can someone from Plusnet intervene and check this for me please.

I'm not completely against moving over to Full Fibre 74 or 145 as these are both showing up as cheaper than my current monthly amount without the landline connection. However I want to be sure I wont lose my Domain / email package before signing up to anything new.

4 REPLIES 4
Longliner
Seasoned Pro
Posts: 601
Thanks: 306
Fixes: 8
Registered: ‎22-10-2014

Re: Unlimited Fibre contract renewal

This happens all the time. Suggest you give them a call and they will give you the offer as the PN programming seemingly can't cope with it. Remember to have your details, username, passwords etc ready. Also decide what you want; in my case we had landline and FTTC which worked very well, but we decided to ditch the landline as we used landline so little it was costing almost £1 per call.

 

Mike

colbrad
Rising Star
Posts: 80
Thanks: 10
Registered: ‎17-12-2009

Re: Unlimited Fibre contract renewal

Thanks for that Mike.
I cant remember the last time I made a landline call however my (now fairly old) home security system is set up to call my mobile if the alarm was ever triggered. Might be time for an upgrade all round though.

Townman
Superuser
Superuser
Posts: 23,295
Thanks: 9,783
Fixes: 162
Registered: ‎22-08-2007

Re: Unlimited Fibre contract renewal

Invariably calling up COTS will deliver the best available deal.  If you really have no requirement for a landline, then also only available for existing customers renewing over the phone, you can get a SOGEA line - FTTC without the telephone service.  Some have reported this as being £2 cheaper.

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

  • 0800 013 2632 or 0800 079 1133(from within the UK)
  • +44 330 123 9197 (from abroad)
  • Available...
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

colbrad
Rising Star
Posts: 80
Thanks: 10
Registered: ‎17-12-2009

Re: Unlimited Fibre contract renewal

Thanks for the contact info Townman