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Unlimited Fibre Special Offer

danny100
Newbie
Posts: 2
Registered: ‎26-07-2020

Unlimited Fibre Special Offer

When logged in to home screen I get offered an exclusive special offer when i try to follow the link and take plusnet up 

on the offer i am referred back to the log in screen and end up going round in a loop please can you fix this.

6 REPLIES 6
dvorak
Moderator
Moderator
Posts: 25,063
Thanks: 4,576
Fixes: 1,166
Registered: ‎11-01-2008

Re: Unlimited Fibre Special Offer


Moderators Note


This topic has been moved from Fibre to My Order 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
danny100
Newbie
Posts: 2
Registered: ‎26-07-2020

Re: Unlimited Fibre Special Offer

Does this mean that someone is looking into the problem or has my enquiry just moved ?

RealAleMadrid
Seasoned Champion
Posts: 1,461
Thanks: 646
Fixes: 33
Registered: ‎07-07-2009

Re: Unlimited Fibre Special Offer

It's been moved, nothing else has happened, the moderators are customers with no access to Plusnet systems.

trevormunday12
Newbie
Posts: 1
Registered: ‎13-08-2020

Re: Unlimited Fibre Special Offer

My home screen shows a special offer (Your exclusive offer is available now…).

When I select it, I am taken to a screen saying ‘Start Your Order’.

When I choose this, I get an 'Oops' screen saying 'Just a few more clicks' and then taken back to my home screen.

 

This special offer was also sent to me in an email (link) and I have exactly the same problem.

Machinedoctor
Grafter
Posts: 25
Registered: ‎09-11-2007

Re: Unlimited Fibre Special Offer

I have a similar issue, the renew price for me thru my plusnet website is £6 more than the email promised.  Disappointed after 15 years of custom.

moansalot
Rising Star
Posts: 107
Thanks: 7
Fixes: 2
Registered: ‎09-06-2013

Re: Unlimited Fibre Special Offer

TAlk to customer services  - yes I know thats quite a challange presently  - they should honour the email offer  - when i renewed last month they were offering  £75 reward card to new customers  - but my renewal offer was only a £60 card   - they matched the new customer offer ie the £75 card which I have recieved.

 

The phone option for renewals or the option for thinking of leaving  should get you the result you are looking for.

 

Cheers