Unlimited Broadband - Existing Customer

[#1]

Hi - hope I've got the right forum for this.
I'm a long term Plusnet (previously Metronet)  customer with broadband only (value) which has just gone up from £6.49 to £7.99 month.
I'm OK with this but I'd like to know what would be the cost of upgrading to Unlimited Broadband ONLY. I don't want home phone or calls as I'm on a good deal with BT (currently £16.60/month with rental saver and an old legacy Anytime Calls plan).
I just don't seem able to find the cost of unlimited broadband for existing customers in the Plusnet maze. If anyone has this Service,  I'd be grateful for info
Denis

[#2]

Prices for broadband only products are the same for existing and new customers, see the list at https://portal.plus.net/home-broadband/broadband-only/. That shows the price for the Unlimited broadband only package is £12.49 per month on a 12 month contract in low cost market 2 and 3 areas (which it seems applies in your case). Without a contract the cost would be £2.50 more per month.
David

[#3]

Thank you - that is very helpful

[#4]

Surely that reply is incorrect? The £12.49 tariff is for new customers only.
My annoyance is that, as a long standing existing Your Way customer, my unlimited option costs £19.49 on 12 month contract (possibly more in a high cost market area). This penalises existing customers; so long as my additional usage remains less than £4pm it is madness to change.

[#5]

Hi Mardler,
You've quoted the uncontracted Unlimited price for yourself there - it's actually £16.99/month for you on a 12 month contract, and £19.49/month uncontracted. Unfortunately you are in a market 1 area so we can't offer it to you at a cheaper price I'm afraid.
Having said that it may well be worth you getting in touch with our customer options team and seeing what they can offer you?

[#6]

Thanks, Matt.
I thought I had that correct: it was the broadband only contract, the bundled with phone contract was £16.99. I've just been back and I'm right:- https://portal.plus.net/apps/account/change/5857034/Broadband - cost to me is £19.49.

[#7]

Ah, beg pardon - I thought you had phone with us, really sorry about that.