Unlimited 38Meg Fibre is this New Customers Only???
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- Re: Unlimited 38Meg Fibre is this New Customers On...
Unlimited 38Meg Fibre is this New Customers Only???
13-06-2014 3:47 PM
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Re: Unlimited 38Meg Fibre is this New Customers Only???
13-06-2014 3:49 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Unlimited 38Meg Fibre is this New Customers Only???
13-06-2014 3:59 PM
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Re: Unlimited 38Meg Fibre is this New Customers Only???
13-06-2014 4:01 PM
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Plusnet should realise it would be cheaper to keep customers than give away extras to attracted new ones. This kind of thing is liable to dive me away.
Re: Unlimited 38Meg Fibre is this New Customers Only???
13-06-2014 4:21 PM
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The COT can be contacted on 0800 013 2632 or 0330 123 9197 Monday to Friday 9.00am - 8.00pm (Except Bank Holidays) and Saturday 9.00am - 5.30pm.
Re: Unlimited 38Meg Fibre is this New Customers Only???
13-06-2014 7:51 PM
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Re: Unlimited 38Meg Fibre is this New Customers Only???
13-06-2014 11:40 PM
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Re: Unlimited 38Meg Fibre is this New Customers Only???
14-06-2014 10:47 PM
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I’m sorry but if you are replying to my post, you are saying it’s better to let customers discover there is an unlimited product rather than a capped product and if they want to change impose a penalty for doing so?
Not what I’ve understood good customer service to be.
Re: Unlimited 38Meg Fibre is this New Customers Only???
15-06-2014 8:41 PM
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Moving to the new 18 month contract is likely to require starting a new 18 month contract. Whilst you might be happy with that, others might not. Some might also prefer a capped product for family reasons. Those outside the family circle cannot decide for them.
Re: Unlimited 38Meg Fibre is this New Customers Only???
16-06-2014 9:25 AM
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Re: Unlimited 38Meg Fibre is this New Customers Only???
16-06-2014 10:59 AM
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Have you spoken to our Customer Options team regarding this?
Re: Unlimited 38Meg Fibre is this New Customers Only???
16-06-2014 11:21 AM
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I took out a 12 month telephone contract earlier this year, taking out a new contract now would give me a 9 month overlap, so I will not take a new one out at the moment.
I have no issues with PlusNet’s service, although I have had speed issues which may have been related to BT’s exchange equipment, I’ve had a significant rise in speed since the work was done, I just hope it stays that way.
Re: Unlimited 38Meg Fibre is this New Customers Only???
16-06-2014 11:28 AM
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Quote from: Dodger21 What I am saying is they should move existing customer on to unlimited; as they will be paying the same price as new customers, with no need to take a new contract, hence the thread title.
Utter rot! Plusnet can only afford to supply unlimited at the reduced prices by knowing that the user will be with them for the whole of the contract period (or will pay an early exit penalty). New customers have to commit to the full contract length so what you are being offered is no different to what they can get. In fact you are getting something over and above - the ability to end your current contract and start a new contract with no penalty.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unlimited 38Meg Fibre is this New Customers Only???
16-06-2014 11:56 AM
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So what am I complaining about, they offer new customer an unlimited service at 38Meg download speed at less than I pay for a capped service and introduce this without telling users on the old service.
A bit like your bank offering new customers a higher rate than you. Yes I know you would leave or close one account and start another but how would it make you feel towards the bank? For not tell you.
Re: Unlimited 38Meg Fibre is this New Customers Only???
16-06-2014 6:03 PM
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Quote from: Dodger21 If I left at the moment I would lose 9 months line rental so I consider that to be a tie in,
That sounds like the phone service. Phone and BB contracts do not need to be aligned. I'm on LSR which ends late October, but last month agreed a new BB contract for 2 years to get the deal I wanted. I think you'll find that the phone and BB contracts can be sorted separately.
Whatever, if you are in a contract, then that is what you signed up to. What happens afterwards happens. Following your logic that existing users should pay the same as new ones, if the tariffs for new users went up and existing (contracted) users were automatically switched as you suggest, would you be content with that?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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