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Unknown contract

Caseyhowlett123
Newbie
Posts: 3
Registered: ‎26-04-2020

Unknown contract

‎26-04-2020 10:28 AM - edited ‎26-04-2020 10:41 AM

Hello a few months ago I cancelled my contract since I moved property they told me I would need a 1 year contract I was only living in my new property 6 months so I cancelled it in January since then I have been charged every month without knowing I have been charged £40 each month I need some help I’m only 18 i have been struggling for money in this pandemic Iv only just found out today I have been robbed I want my money back my user name is caseyhowlett123
Contact info 07340674793
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Buttercup
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 122
Fixes: 5
Registered: ‎08-04-2020

Re: Unknown contract

‎28-04-2020 11:33 AM

Hi @Caseyhowlett123,

 

I'm sorry to hear about this situation - I have raised a support ticket on your account regarding this which you can view by logging in here.

 

As you have posted several times on different platforms, I will be notifying you on those that I have responded to you here.

 

Once you have had the opportunity to review the ticket and respond, please do let me know so that I can follow this up with you.

 Jess Moore
 Plusnet Help Team
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