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Unknown call charges

Crowen_2007
Dabbler
Posts: 15
Registered: ‎09-12-2019

Unknown call charges

Hi, I've just looked at my recent bill and it has call charges for local numbers and a 123 number. This has resulted in a 3.55 charge and has eaten into my credit that I had remaining from my previous bill. We dont even own a phone.
5 REPLIES 5
198kHz
Seasoned Hero
Posts: 5,589
Thanks: 2,576
Fixes: 37
Registered: ‎30-07-2008

Re: Unknown call charges

Sounds very much like a "tapping line", as described in this thread -

https://community.plus.net/t5/My-Account-Billing/Haha-jokenet/m-p/1725052#M49333

Are you able to post a screenshot of these charges?

If not, can you say whether the local numbers, excluding the area code, all comprise mainly digits 1,2, and 3?

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Crowen_2007
Dabbler
Posts: 15
Registered: ‎09-12-2019

Re: Unknown call charges

I'm having trouble uploading my screenshot at the moment. The numbers do have mainly 2's and 1's in them.
198kHz
Seasoned Hero
Posts: 5,589
Thanks: 2,576
Fixes: 37
Registered: ‎30-07-2008

Re: Unknown call charges

Thanks for confirmation.

That's clinched it then - a classic case of a "tapping line". Intermittent short circuits 'dialling' random numbers.

Hopefully one of the Plusnet Help Team will respond to this thread in the next day or so.  🤞

 

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Crowen_2007
Dabbler
Posts: 15
Registered: ‎09-12-2019

Re: Unknown call charges

Thanks for your help. We have actually had an engineer out because our fibre speed is slow and it turns out we were put on a faulty line when our service was started. Dont know of it could be linked.
198kHz
Seasoned Hero
Posts: 5,589
Thanks: 2,576
Fixes: 37
Registered: ‎30-07-2008

Re: Unknown call charges


@Crowen_2007 wrote:
Dont know if it could be linked.

Sounds quite feasible.

It would be interesting to compare the dates of any work on the line with instances of phantom calls, and indeed whether they're still occurring.

You can check on calls made since your last bill by selecting "View unbilled calls" here .

NB: It takes around 24 hours for calls to appear on the list.

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)