Unknown £29.99 charge on new style bill
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Unknown £29.99 charge on new style bill
Unknown £29.99 charge on new style bill
11-09-2018 2:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just got my first bill under the new system and there's an extra Balance Brought Forward charge of £29.99 under Other Items. Nothing outstanding from previous bills. After 55 mins on the phone (can't believe they've stopped Live Chat and New Tickets) PN confirmed it shouldn't be there. They've issued a credit - which will take 2 months!
I've cancelled the direct debit, seemed the best option.
Anyone else getting unknown charges? Bet no-one has an unknown credit, lol.
Check your bill closely!
Re: Unknown £29.99 charge on new style bill
11-09-2018 3:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Two months to get a refund? That's just ridiculous.
Cancelling your direct debit is just inviting even more hassle in the form of debt collectors and damaged credit record. If you want to go down that route then reinstate the dd and claim a refund from your bank under the direct debit guarantee rules.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Unknown £29.99 charge on new style bill
11-09-2018 3:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Baldrick1. I realised that cancelling the DD and manually paying the correct amount will speed up the refund. They'd have to be really speedy debt collectors! Its not going to damage my credit rating, but I'm sure it will get the company's attention.
Was more interested in letting people know there are possible overcharges on the new style bill. Its interesting reading other threads about Line Rental Saver double-billing - I need to go check that next.
PN is feeling more corporate and less customer focussed.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Unknown £29.99 charge on new style bill