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Unkept billing promises

Posts: 19
Thanks: 6
Registered: ‎22-06-2018

Unkept billing promises

Why am i being charged and threatened with unpaid direct debit when i have first 3 months free.
Plusnet Help Team
Plusnet Help Team
Posts: 1,957
Thanks: 339
Fixes: 109
Registered: ‎26-03-2018

Re: Unkept billing promises

Hi there,

I'm sorry to hear that you have been sent a bill despite being told that you would receive the first three months of service free.


I've had a look into this for you now. As my response contains some account specific information I've added this to a ticket on your account which you can view here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team