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Unexplained charges on new billing invoice

Kerryyule77
Newbie
Posts: 1
Registered: ‎18-09-2018

Unexplained charges on new billing invoice

So just checked my bank and plusnet have helped themselves to £67 when my usual bill is £34. Checked my online billing and i seem to have an unknown amount for “other items” with no explanation for over £32??! Anyone else experiencing unknown extra charges?
2 REPLIES 2
Cliff_g
Dabbler
Posts: 24
Thanks: 1
Fixes: 2
Registered: ‎18-09-2018

Re: Unexplained charges on new billing invoice

Yep. Lots of problems with the new billing sytem; building up all over the internet. Mine was a b/f charge that didn't exist. Sorted out ok by an an line chat agent, but shame it's been necessary. Everyone does need to check their bills and DDs. Otherwise been happy with PN

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Unexplained charges on new billing invoice

Hi @Kerryyule77,

 

Thanks for getting in touch.

I'm sorry to see that you had a unexpected bill amount there and apologies for the confusion and worry caused.

 

I can see that you spoke with a member of the Customer Support team earlier today. Just for clarity, you can view the ticket here.

 

Please let us know if there is anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team