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Unexplained broadband charge

Newbie
Posts: 4
Thanks: 1
Registered: ‎08-05-2013

Unexplained broadband charge

Hi,

 

I had two unexpected charges on my September bill. One has been refunded, but the other remains unexplained.

I raised a ticket on 5th September, but as yet, nobody has responded.

 

Can I have an answer please?

Thanks.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,857
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Unexplained broadband charge

Hi @GeoJ1,

 

I'm sorry to see you are still having issues with your latest bill and apologies for the inconvenience caused.

As my response includes some account specific information I have created a ticket you can view here.

 

Best wishes.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team