Unexplained broadband charge

[#1]

Hi,

I had two unexpected charges on my September bill. One has been refunded, but the other remains unexplained.

I raised a ticket on 5th September, but as yet, nobody has responded.

Can I have an answer please?

Thanks.

[#2]

Hi @GeoJ1,

I'm sorry to see you are still having issues with your latest bill and apologies for the inconvenience caused.

As my response includes some account specific information I have created a ticket you can view here.

Best wishes.