I recently switched to the "Unlimited Fibre Extra (includes Line Rental)" package (from a 'standard' FTTC package), and was expecting my bills to drop. However they've gone the other way. It appears that I'm getting charged separately for line rental.
If I select the change your product page, it seems to imply that I'm out of contract stating (screenshot also attached):
Your current package
Unlimited Fibre Extra (includes Line Rental)
Out of contract price £40.98 per month
(Which is what I'm being billed). I thought I'd switched to a fixed term contract to lock in the lower "includes line rental" price of £26.99, but this appears not to be the case.
So, am I being billed incorrectly? Or is the web page correct in that I'm out of contract so being charged more even though I've just switched?
