Unexpected price increase in June.

j123 · ‎08-07-2010

For some reason, my June bill has gone up from £39.90 to £51.28.

(The 'Discount' has gone down from £24.38 to £13 for some reason.)

I still have 2 months to go on my current contract.

Please could you look in to this.

Townman · ‎22-08-2007

Have you confirmed your contract end date in the user portal?

Have you changed billing dates during the minimum term of the contract?

Was your last renewal earlier than the end of the previous contract (as in a house move of product upgrade)?

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Gandalf · ‎21-04-2017

Hey,

Sorry to see what has happened.

I've sorted this (You'll get a separate email with more details).

If there's any further issues, please let us know.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

j123 · ‎08-07-2010

Thanks for the quick response. I appreciate it.

Townman · ‎22-08-2007

I escalated this for you - apparently premature cessation of discounts is something I'm watching. There are a number of conditions which (correctly) result in what appears to be an early end to discounts ... and then there are those which are not!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.