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Unexpected late bill.

FIXED
sindento
Dabbler
Posts: 13
Fixes: 2
Registered: ‎21-10-2018

Unexpected late bill.

I received a text today saying this months broadband couldn't be taken and to pay now,over 4 months worth £92.62 to be precise.! It says to log in to plus.net/pay to pay it,which as we all know doesn't even exist.To confound it I have been restricted within a few hours of the email and can't load half the sites Iv'e tried,including,incredibly plusnets own site so I can't even see how the bill came about.Yet the email says to pay within 14 days or I may be restricted.I say it's not may be and it's not 14 days either!I'm not prepared to ring, ahem,plusnet service,as the last time I tried that I was on the phone over 3 hours on 3 different calls without even getting through and online chat seems to be defunct.

I have never had an email about missed payments nor a flash banner across the screen about this at all nor a text until today.I know there's been some gremlins in the billing department but really,to let me run for 4 months while I blissfully carried on using the service without a care in the world.I trust them to take the money and if there's a problem to let me know in a timely manner,not 4 months and expect a wad of cash and me having to jump through hoops to find out why this has happened and no way of paying it as the email asks even if I had the readies..

5 REPLIES
Daniel28012
Rising Star
Posts: 72
Thanks: 9
Registered: ‎03-11-2018

Re: Unexpected late bill.

In the four months have you checked if your bill has actually produced in the online account area. My billing date is currently stuck at December 12th obviously I'm hoping this is not going to be the outcome with my service.
RJM
Rising Star
Posts: 173
Thanks: 16
Registered: ‎28-01-2013

Re: Unexpected late bill.

@sindento

 

Surely,

You check your bank account on a regular basis to reconcile transactions?

How on earth could you have not noticed that no payments were being made to Plusnet?

 

sindento
Dabbler
Posts: 13
Fixes: 2
Registered: ‎21-10-2018

Re: Unexpected late bill.

NA.

sindento
Dabbler
Posts: 13
Fixes: 2
Registered: ‎21-10-2018

Re: Unexpected late bill.

Fix

I rang customer services even though I said I wouldn't and got through straight away,either I was lucky or the service has improved.Anyway I've come to an arrangement to clear the debt and they have lifted my restrictions.All seems well and the service was excellent.Have they had an overhaul since I last tried to contact them?

Highlighted
sindento
Dabbler
Posts: 13
Fixes: 2
Registered: ‎21-10-2018

Bill

NA.