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Unexpected items on bill, plus the values don't add up correctly

FIXED
NinthPlanet
Hooked
Posts: 7
Thanks: 3
Registered: ‎27-07-2019

Unexpected items on bill, plus the values don't add up correctly

Good evening,

I have recently changed my broadband package from pay monthly standard broadband, to a 12-month Unlimited Fibre contract. My bill, dated 25th July 2019, is for a far greater amount than I was expecting. When I contacted a customer service agent to arrange the change, I was told that my bill would be £26.99, plus a £6.99 p&p charge (a total of £33.98 ). However, I received a bill for £45.64.

The values in the bill do not add up correctly. The monthly charges add up to £36.15, but the column heading shows £38.65. It appears to be a weird composite of the my previous standard broadband bill and the current contract.

Could my bill be corrected, please?

Many thanks in advance. :smiley:

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 75
Fixes: 41
Registered: ‎02-05-2017

Re: Unexpected items on bill, plus the values don't add up correctly

Fix

Hi @NinthPlanet, thanks for getting in touch.

 

I do apologise for the issues you have had with your bills. As my response contains account specific information, I've created a support ticket on the account for you to view. This can be seen here

 

Let us know if you need anything else. -Alice

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
NinthPlanet
Hooked
Posts: 7
Thanks: 3
Registered: ‎27-07-2019

Re: Unexpected items on bill, plus the values don't add up correctly

Hi Alice,

Thank you for your prompt reply and for resolving the issue with my bill. :smiley:

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 75
Fixes: 41
Registered: ‎02-05-2017

Re: Unexpected items on bill, plus the values don't add up correctly

No worries @NinthPlanet.

 

If you need anything else, just let us know!

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team