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Unexpected items on bill, plus the values don't add up correctly

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NinthPlanet
Hooked
Posts: 5
Thanks: 3
Registered: ‎27-07-2019

Unexpected items on bill, plus the values don't add up correctly

Good evening,

I have recently changed my broadband package from pay monthly standard broadband, to a 12-month Unlimited Fibre contract. My bill, dated 25th July 2019, is for a far greater amount than I was expecting. When I contacted a customer service agent to arrange the change, I was told that my bill would be £26.99, plus a £6.99 p&p charge (a total of £33.98 ). However, I received a bill for £45.64.

The values in the bill do not add up correctly. The monthly charges add up to £36.15, but the column heading shows £38.65. It appears to be a weird composite of the my previous standard broadband bill and the current contract.

Could my bill be corrected, please?

Many thanks in advance. Smiley

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 499
Thanks: 68
Fixes: 38
Registered: ‎02-05-2017

Re: Unexpected items on bill, plus the values don't add up correctly

Fix

Hi @NinthPlanet, thanks for getting in touch.

 

I do apologise for the issues you have had with your bills. As my response contains account specific information, I've created a support ticket on the account for you to view. This can be seen here

 

Let us know if you need anything else. -Alice

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
NinthPlanet
Hooked
Posts: 5
Thanks: 3
Registered: ‎27-07-2019

Re: Unexpected items on bill, plus the values don't add up correctly

Hi Alice,

Thank you for your prompt reply and for resolving the issue with my bill. Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 499
Thanks: 68
Fixes: 38
Registered: ‎02-05-2017

Re: Unexpected items on bill, plus the values don't add up correctly

No worries @NinthPlanet.

 

If you need anything else, just let us know!

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team