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Unexpected increase on bill

FIXED
Nezzac
Dabbler
Posts: 19
Thanks: 1
Fixes: 1
Registered: ‎08-11-2016

Unexpected increase on bill

Hi

 

I've just checked my payments and seen that an extra £10 is being taken out of my account. I haven't ordered anything new so why has this happened?

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Unexpected increase on bill

Fix

 

Hi @Nezzac,

 

I suspect that the additional charge relates to this.

 

I would have expected the above to even out your past and future discounts but it seems like it's erroneously generated an additional cost instead.

 

Given that this process will only take place once, I've raised a complaint ticket for you here with a resolution.

 

Please let me know if there's anything else you need.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Nezzac
Dabbler
Posts: 19
Thanks: 1
Fixes: 1
Registered: ‎08-11-2016

Re: Unexpected increase on bill

Many thanks for sorting it out.