Unexpected email about missed engineer visit

[#1]

Can someone check why I received three emails from Plusnet on Friday evening, each promising compensation for a missed engineer visit? The thing is, I've not been expecting an engineer visit.

It may be a coincidence, but my full fibre service stopping working on Saturday and I'm wondering if the two are related due to a mix up.

Thanks

[#2]

Hi @GeoJ1 

From what I can see this is sorted now and you're back online

With regards to the compensation side of things I've flagged this to the relevant people to look into