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Unexpected additions on bill.

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Newbie
Posts: 1
Registered: ‎26-05-2019

Unexpected additions on bill.

Hi, I have an 18-month Unlimited Fibre contract which runs out in January 2020. This month my bill has gone up by £3.50. The bill shows an additional £1.90 line rental charge and an additional £1.60 Unlimited Fibre charge. I've been with Plusnet around 7 years and they always notify me prior to any bill changes and the changes are usually very low amounts. Any help on this would be appreciated, thanks.

1 REPLY 1
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Unexpected additions on bill.

Hi @ladytron1

 

I have provided a response to your Twitter DM. 

 

Please be aware that we work Facebook, Twitter and community forum posts. As we work from the oldest posts in the queue and would like to help as soon as we can. We usually advise sticking to one platform if it is the same issue as this slows down our responses to yourself and other customers. 

 

Kind Regards