Unexpected account closed!
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Unexpected account closed!
16-09-2018 5:49 PM
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Talking to one of my referrals today...
They signed-in into their account.
Plusnet says account CLOSED, limited function.
Can't look at any bills etc, even though the account is fully paid & acount active.
Sat on a phone for 45 minutes.
Told everything is OK with the account, the website is a bit broken - try tomorrow.
Really angry with Plusnet's lackadaisical attitude.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Unexpected account closed!
16-09-2018 11:50 PM
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Re: Unexpected account closed!
17-09-2018 1:06 AM - edited 17-09-2018 1:08 AM
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I did phone, but got nowhere - they simply said it was a fault with the website & I should look tomorrow. Couldn't shift them from this.
For a joke they suggested I should delete cookies to fix the problem! Obviously staff training has taken a serious nosedive.
Sorry to hear about your problems - I hope it gets fixed soon.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Unexpected account closed!
17-09-2018 11:04 AM - edited 17-09-2018 11:15 AM
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@VileReynard if you get them to post here, I'd happily take a look for them.
@Kozbog I've reactivated your account and can see your complaint is with our High Level Escalations team
Re: Unexpected account closed!
17-09-2018 12:02 PM
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Re: Unexpected account closed!
17-09-2018 2:33 PM
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I've sent you a PM - hope its sufficient.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Unexpected account closed!
17-09-2018 2:59 PM
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