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Unexpected Increase On Decembers Bill (Fibre & HomePhone)

FIXED
Corsa
Grafter
Posts: 54
Thanks: 6
Registered: ‎17-12-2017

Unexpected Increase On Decembers Bill (Fibre & HomePhone)

Hi Plusnet,

 

I'm in a 12 month fixed price contract for fibre and homephone - I've just been made aware that Decembers bill has an unexpected increase of £7.44 this month. 🙃

 

Having compared previous bills from September, October and November, it would appear that the agreed discounts haven't been applied fully to my fibre and homephone packages for some reason? 🤔

 

Could someone look into this for me please and advise?

 

🤗 🙏

 

6 REPLIES 6
Townman
Superuser
Superuser
Posts: 23,039
Thanks: 9,623
Fixes: 160
Registered: ‎22-08-2007

Re: Unexpected Increase On Decembers Bill (Fibre & HomePhone)

No contract is fixed price - they are all subject to CPI+3.9% annual increases.

Have you checked to see if there are phone call charges on the bills?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Corsa
Grafter
Posts: 54
Thanks: 6
Registered: ‎17-12-2017

Re: Unexpected Increase On Decembers Bill (Fibre & HomePhone)

The CPI plus 3.9% increase was in March and my monthly bill increased by just under £2 then. My bills have been the same price each month since then until my latest bill yesterday where it’s increased by £7.44.

Yes I’ve checked that there are no phone call charges on the bills. It shows zero.

I’ve compared the previous 3 bills and I can see that the discounts on my fibre and home phone haven’t been applied in full for some reason.
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: Unexpected Increase On Decembers Bill (Fibre & HomePhone)

Fix

Hiya @Corsa

 

Sorry for the delay in picking this up, we're super chocka at the moment. 

 

I'm sorry for the confusion on the bill, you are absolutely correct something is wrong there and I have looked into this as well as resolved it here

 

Let me know if you need any further help Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Corsa
Grafter
Posts: 54
Thanks: 6
Registered: ‎17-12-2017

Re: Unexpected Increase On Decembers Bill (Fibre & HomePhone)

Hi @SammyM,

No worries on the delay. Smiley

Thanks for sorting this. I have replied to your support ticket.
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: Unexpected Increase On Decembers Bill (Fibre & HomePhone)

It's my pleasure @Corsa, I have replied and let me know if you need anything else Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Mav
Moderator
Moderator
Posts: 22,397
Thanks: 4,736
Fixes: 515
Registered: ‎06-04-2007

Re: Unexpected Increase On Decembers Bill (Fibre & HomePhone)

Moderator's note(s):

Several posts removed as duplicated here.

Forum Moderator and Customer
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