Under extra features > Pro Addon "remove this bolt-on" doesn't work, never finishes loading
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- Re: Under extra features > Pro Addon "remove this ...
Under extra features > Pro Addon "remove this bolt-on" doesn't work, never finishes loading
14-06-2020 5:58 PM - edited 14-06-2020 6:08 PM
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when I visit plus.net/AddOns.html and try to remove the Pro Add On by clicking "remove this bolt-on" a white loading bar shows up and never disappears, the same thing happened when I clicked "Add this bolt-on" however it added it and now won't let me remove it, I've tested on android with mobile data and windows 10 with Ethernet to plusnet router
Edit: I meant to post this under My Account/Billing
Re: Under extra features > Pro Addon "remove this bolt-on" doesn't work, never finishes loading
14-06-2020 8:13 PM
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Hi @LordFluffeh, thanks for getting i touch and I'm sorry to hear you're having trouble when trying to remove the Pro-Addon via the member center currently. I've raised a ticket on your account regarding this so we can help you get it removed and if you can please get back to us on their we'll assist you with this.
The ticket I've raised can be seen here.
We look forwards to hearing from you.
Re: Under extra features > Pro Addon "remove this bolt-on" doesn't work, never finishes
22-08-2020 9:17 AM
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I've observed the exact same issue (I enabled it accidentally this morning).
Re: Under extra features > Pro Addon "remove this bolt-on" doesn't work, never finishes
28-09-2020 5:12 PM
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Hello, I have the same problem, clicking "Remove this bolt-on" --> stuck with the loading bar on screen, no matter what I try or when I try (various browsers, gadgets and times). Please could you remove my bolt-on? Thank you.
Re: Under extra features > Pro Addon "remove this bolt-on" doesn't work, never finishes
28-09-2020 10:07 PM
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Try raising a ticket here (Login to your account may be required before clicking on the link)
Re: Under extra features > Pro Addon "remove this bolt-on" doesn't work, never finishes
29-09-2020 8:54 AM
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Moderators Note
This topic has been moved from Fibre to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Under extra features > Pro Addon "remove this bolt-on" doesn't work, never finishes
29-09-2020 6:13 PM
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Done, thanks for the tip!
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- Re: Under extra features > Pro Addon "remove this ...