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Uncancel cancellation?

stef1989
Grafter
Posts: 38
Registered: ‎10-09-2014

Uncancel cancellation?

I cancelled my Plusnet last week and it's set to expire at the end of the month as we are moving home.
We have decided to take our Plusnet account with us to our new home and was wondering if we could cancel our cancellation and have a refund of your cancellation charge?


Thanks.
3 REPLIES
Sebtomato
Grafter
Posts: 101
Registered: ‎21-01-2013

Re: Uncancel cancellation?

CTRL + Z?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Uncancel cancellation?

Call the cancellations team and possibly the home move team afterwards
Plusnet Help Team
Plusnet Help Team
Posts: 4,505
Thanks: 1,024
Fixes: 200
Registered: ‎25-03-2015

Re: Uncancel cancellation?

Hey Stef1989,
If you call our customer options team on 0800 013 2632, they should be able to stop the cancellation and set up the housemove for you on just one call.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team