cancel
Showing results for 
Search instead for 
Did you mean: 

Unauthorised user on account

dratddestroyer
Grafter
Posts: 165
Registered: ‎27-09-2007

Unauthorised user on account

My eldery mother with dementia has Plusnet phone and broadband.

I created the account for her.  I am the one to check the bill is paid.

I mange her account with her username and password.

Suddenly there is an a new admin on her account.

This is NOT AUTHORISED.

I phoned Plusnet support for help.  They can't delete the UNAUTHORISED user.

Can a plusnet admin please PM me to assist the removal of the UNAUTHORISED person.

Thanks.

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Unauthorised user on account

Hi @dratdestroyer, I'll certainly take a look into that for you. Can you drop me a PM with the username please?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team