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Unanswered question about £75 cash back not received.Waited a week already!,

acole123
Hooked
Posts: 6
Registered: ‎01-05-2020

Unanswered question about £75 cash back not received.Waited a week already!,

Why has my question about my unpaid £75 cash back not been answered after more than a week?? Other later posts have been answered! I joined on 1/2/20 and have been waiting patiently for it but it has not arrived. 

[Removed]

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

7 REPLIES 7
RattyPatty
Hooked
Posts: 8
Thanks: 1
Registered: ‎27-04-2020

Re: Unanswered question about £75 cash back not received.Waited a week already!,

I messaged Plusnet Two weeks ago about my refund. Josh claimed it for me and i received the cheque today. Try it.

RattyPatty
Hooked
Posts: 8
Thanks: 1
Registered: ‎27-04-2020

Re: Unanswered question about £75 cash back not received.Waited a week already!,

I messaged Plusnet on FB messenger about two weeks ago. Josh claimed my cashback for me and the cheque came today. Try it

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: Unanswered question about £75 cash back not received.Waited a week already!,

Hi @acole123, thanks for getting in touch

 

It looks like you got in touch with our Support Team over the phone yesterday around the same time as posting this message. Was your query resolved over the phone?

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
acole123
Hooked
Posts: 6
Registered: ‎01-05-2020

Re: Unanswered question about £75 cash back not received.Waited a week already!,

Thanks for your email.

No! I was told someone would ring me back to talk about my unpaid cash back, that day or this morning.....but no one has rung me!! I would appreciate it if you could look into this and maybe some progress can be made. 

Regards A Cole.

acole123
Hooked
Posts: 6
Registered: ‎01-05-2020

Re: Unanswered question about £75 cash back not received.Waited a week already!,

Thanks for the advice, I have now a promise of a cheque in 10 days time. Thanks again.

acole123
Hooked
Posts: 6
Registered: ‎01-05-2020

Re: Unanswered question about £75 cash back not received.Waited a week already!,

I still have no cheque , Imwas promised one by email that it would arrive in 10 days, that was due then on May 22nd but NO CHEQUE!! Are you trying to be as annoying as possible? I am furious, I have spent a long time on this s, if you offer £75 cash back your should SEND IT or you are prisucing a lot of bad publicity for yourselves.

A Cole.

RattyPatty
Hooked
Posts: 8
Thanks: 1
Registered: ‎27-04-2020

Re: Unanswered question about £75 cash back not received.Waited a week already!,

Try contacting Plusnet on messenger not email. Worked for me.