Unanswered question about £75 cash back not received.Waited a week already!,
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Unanswered question about £75 cash back not received.Waited a week already!,
on 11-05-2020 5:29 PM - last edited on 12-05-2020 8:47 PM by Strat
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Why has my question about my unpaid £75 cash back not been answered after more than a week?? Other later posts have been answered! I joined on 1/2/20 and have been waiting patiently for it but it has not arrived.
[Removed]
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
Re: Unanswered question about £75 cash back not received.Waited a week already!,
11-05-2020 10:13 PM
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I messaged Plusnet Two weeks ago about my refund. Josh claimed it for me and i received the cheque today. Try it.
Re: Unanswered question about £75 cash back not received.Waited a week already!,
11-05-2020 10:16 PM
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I messaged Plusnet on FB messenger about two weeks ago. Josh claimed my cashback for me and the cheque came today. Try it
Re: Unanswered question about £75 cash back not received.Waited a week already!,
12-05-2020 1:13 PM
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Hi @acole123, thanks for getting in touch
It looks like you got in touch with our Support Team over the phone yesterday around the same time as posting this message. Was your query resolved over the phone?
Regards
Re: Unanswered question about £75 cash back not received.Waited a week already!,
12-05-2020 2:03 PM
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Thanks for your email.
No! I was told someone would ring me back to talk about my unpaid cash back, that day or this morning.....but no one has rung me!! I would appreciate it if you could look into this and maybe some progress can be made.
Regards A Cole.
Re: Unanswered question about £75 cash back not received.Waited a week already!,
12-05-2020 8:44 PM
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Thanks for the advice, I have now a promise of a cheque in 10 days time. Thanks again.
Re: Unanswered question about £75 cash back not received.Waited a week already!,
12-06-2020 11:35 AM
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I still have no cheque , Imwas promised one by email that it would arrive in 10 days, that was due then on May 22nd but NO CHEQUE!! Are you trying to be as annoying as possible? I am furious, I have spent a long time on this s, if you offer £75 cash back your should SEND IT or you are prisucing a lot of bad publicity for yourselves.
A Cole.
Re: Unanswered question about £75 cash back not received.Waited a week already!,
12-06-2020 11:47 AM
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Try contacting Plusnet on messenger not email. Worked for me.
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- Re: Unanswered question about £75 cash back not re...