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Unanswered Questions on My Account
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Unanswered Questions on My Account
19-11-2011 11:07 AM
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After a couple of telephone calls to the Customer Options Team I have unanswered questions on my account (they were added by the COT after each call) but they've not been answered or responded to after 7days. Should I add a comment to the questions or call the COT again to see if there's a problem?
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Re: Unanswered Questions on My Account
19-11-2011 11:18 AM
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Call again otherwise it will send the tickets to the back of the queue
A thought - do the tickets say - awaiting customer response. If so you should respond
A thought - do the tickets say - awaiting customer response. If so you should respond
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Re: Unanswered Questions on My Account
20-11-2011 10:22 AM
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Oldjim, thanks for the reply. They are both marked as "Awaiting Support Team Answer", will call later and see if there's a problem.
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Re: Unanswered Questions on My Account
24-11-2011 11:36 AM
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Hi BlueEagle,
I hope everything got sorted for you? Please let us know if not and we'll chase it.
I hope everything got sorted for you? Please let us know if not and we'll chase it.
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