Unanswered Questions on My Account

[#1]

After a couple of telephone calls to the Customer Options Team I have unanswered questions on my account (they were added by the COT after each call) but they've not been answered or responded to after 7days. Should I add a comment to the questions or call the COT again to see if there's a problem?

[#2]

Call again otherwise it will send the tickets to the back of the queue
A thought - do the tickets say - awaiting customer response. If so you should respond

[#3]

Oldjim, thanks for the reply. They are both marked as "Awaiting Support Team Answer", will call later and see if there's a problem.

[#4]

Hi BlueEagle,
I hope everything got sorted for you? Please let us know if not and we'll chase it.