You closed my ticket down without responding earlier this morning. As a business as well as private customer of many years, this is unacceptable.
I have been trying in vain to receive a dedicated cost for my private account for many months now rather than rely on an account credit every month. It has still not been explained why I can't get the offer I was promised last year. I'm still showing out of contract with you on the portal even although I supposedly started a new contract for 18 months in February 2019. This current contract if it exists is due to expire in or around August 2020.
Can I therefore ask you to contact me and detail my costs including the recent offer I received below where no further detail was given. Regardless of COVID, this has been going on far too long and it's pretty soul destroying for a long term customer.
My most recent offer is below, but I have no idea how this applies to me as my costs are on the whim of a monthly credit. (When applied, because recently there was an issue)
Recent offer as follows:
Line Rental (Subscription) discount (18 months) - £8.98
Can you please sort this for me as soon as possible. If not, my patience has been worn very thin and I will be contacting your senior managers to discuss.