Unable to view my bill.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Unable to view my bill.
- « Previous
-
- 1
- 2
- Next »
Re: Unable to view my bill.
05-06-2020 6:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Mook,
I'm sorry to see that the black bar is still covering things when you go on to the member centre. I've checked your account and have been unable to determine the cause of this. I've refreshed the member centre component on your account to try and resolve the problem. Please allow four hours for this to go through and let us know if the issue persists after that.
Re: Unable to view my bill.
05-06-2020 6:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Mook What isn't right? It looks a bit odd but can you view the ticket?
Re: Unable to view my bill.
06-06-2020 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@EmilyD Whatever you have done hasn't worked I'm afraid. But whatever this issue is it's not just Firefox that suffers from it. Using either Safari 13.1.1 or Firefox 77.0.1 on macOS Catalina 10.15.5 I see the footer impedes the content.
@RealAleMadrid The black banner shown in the image shouldn't be there, it should, I think, be in a fixed position at the bottom of the page. I can view the ticket but to me seeing what I do implies that something isn't right with the page.
Re: Unable to view my bill.
07-06-2020 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @Mook
I've passed this to the correct team for further investigation
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Unable to view my bill.