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Unable to view my bill.

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Seasoned Pro
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Registered: ‎27-12-2019

Unable to view my bill.

I have to post here as the other thread won't allow me to reply. Having been notified of my new bill I wanted to go and download it only to get this:

I get this after I click "View Bill"I get this after I click "View Bill"

 

Any thoughts on this?

 

18 REPLIES 18
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Hero
Posts: 4,507
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Registered: ‎24-02-2012

Re: Unable to view my bill.

@Mook Is your bill date today? I usually get a page with an error message on that day until around 1700, then it works OK.

John
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Registered: ‎27-12-2019

Re: Unable to view my bill.

No I got the email on the 27th at 20:01:14. To be honest, if the system says it's ready to view (as it does) then it should be ready, it's that simple.

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Hero
Posts: 4,507
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Registered: ‎24-02-2012

Re: Unable to view my bill.

In that case, over to someone who might know, because I don't.😉

John
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Registered: ‎27-12-2019

Re: Unable to view my bill.

Tried again just now and no change form yesterday. Any thoughts on this?

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Hero
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Registered: ‎24-02-2012

Re: Unable to view my bill.

Sorry, @Mook , but no. I think you need PN support here.

FWIW, I too see that panel causing the block, but only momentarily.

John
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Re: Unable to view my bill.

Looks like it @jab1. Someone will be along soon enough I hope.

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Seasoned Pro
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Registered: ‎27-12-2019

Re: Unable to view my bill.

OK, I deleted all of my cookie data for *.plus.net and tried again to view my bill. But I still can't see it as I get this:

Same, but different!Same, but different!

which I assume is the same as above but with the footer obscuring the error message. Does anyone at Plusnet know what's going on here?

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: Unable to view my bill.

Hi @ Mook,

 

Thanks for getting back to us.

 

I've checked your account and the bill is available to view. The image you provided does appear to be browser related so clearing the cache and history should resolve it, however if not a different browser or device will allow you to view your bill correctly.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
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Registered: ‎27-12-2019

Re: Unable to view my bill.

Hi @LordFoul I've never used Safari on the Plus.net site before so this was my first time but I get the same error on this as I do / did on Firefox.

 

My view on SafariMy view on Safari

Any thoughts?

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: Unable to view my bill.

Hi @ Mook,

 

Looking at your image I'm just wondering if you've copied the url link or have a shortcut or bookmark. I'd suggest clearing out all cache (unless you need to retain it), and your Plusnet bookmarks or shortcuts, or going via our website www.plus.net (direct url only, not searching) and then 'My account' and then 'Broadband, phone and TV' to launch the portal login. Failing that, another browser if you have one, such as Chrome. A very last resort would be to switch off the router a few minutes to flush any DNS cache.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
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Registered: ‎27-12-2019

Re: Unable to view my bill.

Hello again @LordFoul.

Not copied anything for the URL, and no need to book mark it as it's only plus.net I use, with the only book mark I have being for the Community site.

Here are the steps I took. Opening Safari I went to plus.net on landing I am prompted about cookies, so I select essential cookies only and save. Then I click Close button on the "We have updated your cookie settings". From "Sign In" I selected "Phone, Broadband and TV".

After login I get presented with the "account screen" and from there I select "View bills >" this then produces the image you see below.

Safari.png

 

On selecting the "Change Cookie Settings" my settings remain as they were, so why this is being presented again I don't know.

I'm not going to install any other browser, least of all Chrome! And why do you think flushing the DNS would fix an issue like this?

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Seasoned Pro
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Registered: ‎27-12-2019

Re: Unable to view my bill.

I have just had this bill debited from my bank and with an increase of c £10 on it I am curious to see what has incurred these additional costs. Can someone @LordFoul maybe, please email my bill to me.

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: Unable to view my bill.

Hi @Mook,

 

I'm sorry that it's still not allowing you to view your bill via the member centre. I've attached your latest bill to a ticket on your account and you should be able to view it here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Seasoned Pro
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Registered: ‎27-12-2019

Re: Unable to view my bill.

Thank you for that @EmilyD is there an explanation as to why I see this?

This isn't right!This isn't right!