Unable to view bills and call details.
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Unable to view bills and call details.
07-08-2019 7:11 PM
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All I get is this message, There has been an issue; please consult your system administrator.
Hope some one at Plusnet can help with this I have had chat on line this afternoon but they could not help. I see looking on this forum this is not a new problem. Quite a few of the same comments.so come on Plusnet HELP!
Re: Unable to view bills and call details.
07-08-2019 9:32 PM
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Hi @OldG4Mac
I am sorry that this is happening for you, as you mention you are not the only person who has had issues.
We have found a large number of customers have been able to access the information by following the steps below:
- Firstly try clearing the cookies and cache for your web browser
- Try using an alternative web browser and see if this resolves the problem
- Try using a different device to access the site and see if this resolves the issue.
If you still need further assistance then feel free to get in touch.
Re: Unable to view bills and call details.
08-08-2019 8:38 AM
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Thanks for your help Warwick. I changed from Safari browser to Chrome. I can get all details now.Thanks Brian
Re: Unable to view bills and call details.
08-08-2019 12:24 PM
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Thanks for the update @OldG4Mac
I'll let Warwick knows all is well when he gets into the office.
if you ever need any further assistance, feel free to shout up!
ASll the best,
MoR
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