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Unable to view bills and call details.

OldG4Mac
Newbie
Posts: 2
Thanks: 1
Registered: ‎07-08-2019

Unable to view bills and call details.

All I get is this message,  There has been an issue; please consult your system administrator.

Hope some one at Plusnet can help with this I have had chat on line this afternoon but they could not help. I see looking on this forum this is not a new problem. Quite a few  of the same comments.so come on Plusnet HELP!

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 586
Thanks: 82
Fixes: 28
Registered: ‎06-08-2018

Re: Unable to view bills and call details.

Hi @OldG4Mac

 

I am sorry that this is happening for you, as you mention you are not the only person who has had issues.

We have found a large number of customers have been able to access the information by following the steps below:

 

- Firstly try clearing the cookies and cache for your web browser
- Try using an alternative web browser and see if this resolves the problem
- Try using a different device to access the site and see if this resolves the issue.

If you still need further assistance then feel free to get in touch.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
OldG4Mac
Newbie
Posts: 2
Thanks: 1
Registered: ‎07-08-2019

Re: Unable to view bills and call details.

Thanks for your help Warwick. I changed from Safari browser to Chrome. I can get all details now.Thanks Brian

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Plusnet Help Team
Plusnet Help Team
Posts: 1,461
Thanks: 250
Fixes: 49
Registered: ‎26-03-2018

Re: Unable to view bills and call details.

Thanks for the update @OldG4Mac 

 

I'll let Warwick knows all is well when he gets into the office. 

 

if you ever need any further assistance, feel free to shout up! 

 

ASll the best, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team