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Unable to see Minimum Guaranteed Access Speed

FIXED
AliA
Dabbler
Posts: 12
Thanks: 2
Registered: ‎13-08-2018

Unable to see Minimum Guaranteed Access Speed

In the Broadband Speeds help topic under the "How do I check my Minimum Guaranteed Access Line Speed?" heading it says that that if the connection was ordered after 31st May 2017, the information should be available at https://www.plus.net/my.html?s=0&action=refresh_browser

 

Although I did order my ADSL line after that, I can't see this information. Do I not have a Minimum Access Speed for my account?

 

Thanks!

Ali

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 14,724
Thanks: 4,563
Fixes: 756
Registered: ‎21-04-2017

Re: Unable to see Minimum Guaranteed Access Speed

Fix

Hi Ali.

Sorry that the support article points to a page it thinks you can view your minimum guaranteed access line speed online but can't. I've replicated this using one of my own accounts, so I've raised this internally for further investigation.

I've created a support ticket https://www.plus.net/wizard/?p=view_question&id=187367299 on to your account with what your MGALS is, though I'd like to also note that for fault related matters we'd always firstly go by your estimates of between 11mbps and 15mbps so if your speeds drop below them I'd raise a fault at http://faults.plus.net

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
AliA
Dabbler
Posts: 12
Thanks: 2
Registered: ‎13-08-2018

Re: Unable to see Minimum Guaranteed Access Speed

Awesome - thanks Anoush!

Plusnet Help Team
Plusnet Help Team
Posts: 14,724
Thanks: 4,563
Fixes: 756
Registered: ‎21-04-2017

Re: Unable to see Minimum Guaranteed Access Speed

No problem Ali, let us know if you have any further queries 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team