Unable to renew/upgrade or manage account: "an order is currently being processed"

[#1]

Hi

Now that I am out of the original 18 month contract I want to renew with their suggested better offer that they emailed me about but I am unable to do so due to having an order "which is currently being processed".   Can you advise please how I can get this resolved?

Thanks

Simon

[#2]

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault. Or you could try ringing customer Support.

Whichever it is, it needs sorting, but don't hold your breath.

[#3]

^^As John says, remembering that we pay one month in advance and once your 18 mth contract expires -- or has expired -- you will be charged full rate until you renew. In your shoes I would phone PN retentions without delay, I think number is 0330 1239 123. If only PN accounting was as good as its BB service ...

[#4 · Accepted solution]

Hey,

Should be sorted now, please let us know if you have any further issues. 

[#5]

Hi

I’m having the same issue - could you fix this for me too please?

Thanks

[#6]

Hi @KL44 

I've sorted this, please let me know if it's still an issue. 

[#7]

Thank you very much indeed - really appreciate the help!