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Unable to renew my plusnet contract

gimperio
Hooked
Posts: 7
Registered: ‎07-08-2021

Unable to renew my plusnet contract

When I try renew my plusnet contract it says on my account that an order is already being processed.

However, I haven't changed my broadband plan at all. Is there another way to renew my contract with plusnet?Screenshot 2022-01-15 at 20.23.43.png

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,709
Thanks: 5,204
Fixes: 419
Registered: ‎30-06-2016

Re: Unable to renew my plusnet contract

@gimperio 

A Plusnet staffer can sort this for you.

You can renew by calling the Customer Options Team on 0800 013 2632. There’s rarely more than a few minutes delay on this line.

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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Unable to renew my plusnet contract

Sorry about that @gimperio

All sorted now if you'd like to have a look. Smiley

 

 Adam
 Plusnet Help Team - Leeds