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Unable to renew my contract

lucyga
Newbie
Posts: 3
Registered: ‎26-07-2020

Unable to renew my contract

I’m really disappointed. I have always been impressed with Plusnet customer service but I’m finding it impossible to renew my contract online. I keep going round in circles, meanwhile I’m paying more than £10 per month more than the offer price and have been for months. Very tempted to switch.
6 REPLIES 6
dvorak
Moderator
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Thanks: 4,565
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Registered: ‎11-01-2008

Re: Unable to renew my contract


Moderators Note


This topic has been moved from ADSL Broadband to My Account/ Billing 

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wufer
Dabbler
Posts: 20
Thanks: 1
Fixes: 1
Registered: ‎19-01-2016

Re: Unable to renew my contract

I have the same problem but no help from admin yet !

lucyga
Newbie
Posts: 3
Registered: ‎26-07-2020

Re: Unable to renew my contract

Still can’t get through on the phone either and to irritate further I’ve had an email about price rises. How about the £10 overcharge per month since I don’t know when?!?
lucyga
Newbie
Posts: 3
Registered: ‎26-07-2020

Re: Unable to renew my contract

I am now leaving Plusnet but can’t get through on the phone to cancel. Is there another way to give notice?
msbernice7
Grafter
Posts: 29
Thanks: 3
Registered: ‎29-07-2016

Re: Unable to renew my contract

I would like to take up the offer to renew my contract also.  However there is a problem with the website.  As Plusnet is a company in the Tech sphere and online world, I am surprised no one has repaired this glitch.  The online chat told me the company knows ther's a problem!

Strat
Moderator
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Posts: 30,330
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Registered: ‎14-04-2007

Re: Unable to renew my contract

@lucyga If you no longer require broadband at all then it's a case of keep trying the phone support.

However if you wish to change your broadband supplier then you simply sign up with the new supplier.

They will deal with Plusnet.

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