Unable to renew my contract

[#1]

I’m really disappointed. I have always been impressed with Plusnet customer service but I’m finding it impossible to renew my contract online. I keep going round in circles, meanwhile I’m paying more than £10 per month more than the offer price and have been for months. Very tempted to switch.

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Account/ Billing 

[#3]

I have the same problem but no help from admin yet !

[#4]

Still can’t get through on the phone either and to irritate further I’ve had an email about price rises. How about the £10 overcharge per month since I don’t know when?!?

[#5]

I am now leaving Plusnet but can’t get through on the phone to cancel. Is there another way to give notice?

[#6]

I would like to take up the offer to renew my contract also.  However there is a problem with the website.  As Plusnet is a company in the Tech sphere and online world, I am surprised no one has repaired this glitch.  The online chat told me the company knows ther's a problem!

[#7]

@lucyga If you no longer require broadband at all then it's a case of keep trying the phone support.

However if you wish to change your broadband supplier then you simply sign up with the new supplier.

They will deal with Plusnet.