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Unable to renew contract

FIXED
GHD
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-01-2022

Unable to renew contract

I've received the email link to renew my contract (due to expire in February), but when I try to renew I'm told 'An error has occured...You have an order that is currently being processed'

I don't have any orders AFAIK as I haven't changed anything from the day I signed up.

How do I get rid of this so I can renew?

 

 

7 REPLIES 7
bmc
Hero
Posts: 3,234
Thanks: 1,020
Fixes: 48
Registered: ‎28-02-2017

Re: Unable to renew contract

@GHD 

It's a system problem that's been seen before.

 

You need a staff member to pick this thread up or to phone PlusNet to get the account cleared so you can place your update order.

 

Brian

Mav
Moderator
Moderator
Posts: 22,384
Thanks: 4,730
Fixes: 515
Registered: ‎06-04-2007

Re: Unable to renew contract

Moderator's note(s):

Moved from Fibre Broadband to My Account/Billing/

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

GHD
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-01-2022

Re: Unable to renew contract

Thanks - is there any way to highlight this to a staff member or do we just have to hope one spots it?

jgb
Champion
Posts: 800
Thanks: 511
Fixes: 22
Registered: ‎01-08-2007

Re: Unable to renew contract

@GHD 

If it does not get picked up soon, you could ring the Plusnet Customer Options Team directly on 0800 013 2632. They usually answer quite quickly and should be able to make the same offer as the one you have had by email.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Unable to renew contract

Fix

Hiya @GHD, I am sorry for the issues you are having with your account.

 

It looks like this error message was due to the system that handled the orders on your account. I have now made some amendments for you and updated the account, so you should now be able to make changes. Please do get back to us should you have any further queries at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
GHD
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-01-2022

Re: Unable to renew contract

Thanks everyone - problem resolved and contract renewed 😊

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Unable to renew contract

Thanks for the update, glad it's sorted Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team