Unable to renew contract
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- Re: Unable to renew contract
20-08-2020 7:26 PM
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After receiving an email advising a price rise in October, I've been trying to renew my contract to take advantage of a cheaper deal for 18 months, as per a link in the email.
I've been trying for over a week now and I am just going 'round and around in circles as the website won't let me renew - it keeps asking me to log into the Members centre - even though I am already logged in - then presents me with another link to an even cheaper deal. The result of clicking on this link? A request to log back into the Members Centre!
Nobody answers the phones and there's no chat or emai, so this is my last resort.
Any help would be appreciated.
Fixed! Go to the fix.
27-08-2020 4:43 PM
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Sorted - I spoke to the Customer Options team on 0800 013 2632
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- Re: Unable to renew contract