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Unable to renew contract

FIXED
kevanm
Dabbler
Posts: 13
Fixes: 1
Registered: ‎29-06-2019

Unable to renew contract

After receiving an email advising a price rise in October, I've been trying to renew my contract to take advantage of a cheaper deal for 18 months, as per a link in the email.

I've been trying for over a week now and I am just going 'round and around in circles as the website won't let me renew - it keeps asking me to log into the Members centre - even though I am already logged in - then presents me with another link to an even cheaper deal. The result of clicking on this link? A request to log back into the Members Centre!

Nobody answers the phones and there's no chat or emai, so this is my last resort.

Any help would be appreciated.

1 REPLY 1
kevanm
Dabbler
Posts: 13
Fixes: 1
Registered: ‎29-06-2019

Re: Unable to renew contract

Fix

Sorted - I spoke to the Customer Options team on 0800 013 2632