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Unable to renew contract because of error

johnfella
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-05-2023

Unable to renew contract because of error

Hi. Can anyone from the Plusnet team help me?

 

I currently have unlimited fibre extra and my landline with plusnet. My contract is coming to an end and want to look at new contract options but when I click on the ‘Offers and Upgrades’ section of the website, I get the following error:

 

Something’s gone wrong

Please wait until we’ve finished updating your phone service before making another change.

 

I also get the following error when i click on ‘Manage Account’

 

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

 

Perhaps you can resolve this for me.

 

Cheers

 

John

4 REPLIES 4
James30
Plusnet Help Team
Plusnet Help Team
Posts: 413
Thanks: 142
Fixes: 26
Registered: ‎19-04-2023

Re: Unable to renew contract because of error

@johnfella - Sorry about that you'll need to give a ring to our Customer Options Team on 0800 432 0200. They're open Monday - Friday: 8 - 8, Saturday: 9 - 7 and Sunday: 9 - 6. They're all clued up on that sort of stuff and will be happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
johnfella
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-05-2023

Re: Unable to renew contract because of error

Thanks for that but I’ve seen others on here with the same problem and had it fixed by your online team. On one occasion one of your staff ( adamwalker ) ‘raised a task to the billing team’ and it was fixed by the next day. I’d be great if you could action this for me.

 

Cheers

 

John

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Unable to renew contract because of error

Hi @johnfella 

That should be sorted for you now, let me know if there are any issues Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
johnfella
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-05-2023

Re: Unable to renew contract because of error

Thanks Gandalf, that’s great! Thanks so much.

 

Cheers

 

John